PTA Says PTCL & Jazz Top the Consumer Complaints Charts


Pakistan Telecommunication Authority has revealed that it received 4,490 complaints from consumers against different telecom operators including (cellular operators, PTCL, LDIs, WLL operators, and ISPs) during August 2017.

According to PTA data available with ProPakistani, PTCL leads the chart with 1,585 and Jazz (Mobilink + Warid) stands at the second position as the most complained telecom operator with 951 complaints.

PTA claims that it was able to get 92.41 percent of the complaints resolved.

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Cellular mobile subscribers constitute a major part of overall telecom subscriber base, therefore, the maximum number of complaints belong to this segment. The total number of complaints against CMOs during August 2017 stood at 2,812.

In terms of the segregation of complaints on operator basis, a total of 951 complaints were received against Jazz which is 34% of the total CMO related complaints.

Telenor, which has the second largest number of consumers, was second with 876 i.e. 31 percent complaints were received against it.

Zong stood third with 568 complaints i.e. 20 percent of total complaints.

Ufone had 417 complaints against its various services which make up 14 percent of the total CMO related complaints.

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